At Tej Diamond Jewellery, we strive to provide you with high-quality silver&gold jewelry and exceptional customer service. We understand that sometimes you may need to return or seek a refund for your purchase. Please read our return and refund policy carefully to understand your options and the procedures involved.

1. Eligibility for Returns and Refunds:

   • We accept returns and provide refunds for silver jewelry within 7 days from the date of purchase.
   • To be eligible for a return and refund, the jewelry must be unused, in its original condition, and accompanied by the original proof of purchase, such as the sales receipt or order confirmation.

2. Non-Eligible Items:

   • Customized or personalized jewelry items are not eligible for returns or refunds unless they arrive damaged or defective.
   • Earrings, for reasons of hygiene, cannot be returned or refunded unless they are defective upon arrival.

3. Returns Process:

   • To initiate a return, please contact our customer service team within the specified return period.
   • Our customer service team will guide you through the return process, provide you with a return authorization number, and provide instructions on how to return the item.
   • Ensure that the jewelry is securely packaged and properly protected to prevent damage during transit.

4. Refunds:

   • Once we receive the returned item and verify its condition, we will initiate the refund process.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please note that it may take [number of days] days for the refund to appear in your account, depending on your bank or payment provider.

5. Return Shipping Costs:

   • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
   • For non-defective returns, the customer will be responsible for the return shipping costs.

6. Exchanges:

   • We do not offer direct exchanges for silver jewelry. If you wish to exchange an item, you will need to follow the return process and place a new order for the desired item separately.

7. Damaged or Defective Items:

   • In the rare event that your silver jewelry arrives damaged or defective, please contact our customer service team immediately.
   • We may request photographic evidence or additional information to assess the issue and determine the appropriate solution, which may include a refund, repair, or replacement.

8. Non-Receipt of Item:

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at tejdiamondjewellery@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at tejdiamondjewellery@gmail.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at tejdiamondjewellery@gmail.com.

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at tejdiamondjewellery@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at tejdiamondjewellery@gmail.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at tejdiamondjewellery@gmail.com.

   • If you have not received your silver jewelry within the expected delivery timeframe, please contact our customer service team.
   • We will investigate the matter and take appropriate action to resolve the issue, which may include issuing a refund or resending the item.

Please note that our return and refund policy is subject to change without prior notice. It is advisable to review the policy on our website or contact our customer service team for the most up-to-date information.

If you have any questions or require further assistance, please do not hesitate to contact our customer service team. We are here to help you.

tejdiamondjewellery@gmail.com

+91 8866999198